Privacy Policy

Her Way VA

Last Updated: 24th March 2026

Her Way VA (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website (herwayva.com.au) or use our services. By using our website or services, you agree to the practices outlined below.

1. Compliance

This Privacy Policy complies with the Privacy Act 1988 (Australia), including the Australian Privacy Principles (APPs), and aligns with GDPR requirements for users in the European Union.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when contacting us, signing up for services, or using our website, including:

  • Contact Information: Name, email, phone number

  • Billing Information: Payment details, billing address (processed securely)

  • Service Information: Details provided during consultations or communications

2.2 Information Collected Automatically

We automatically collect technical and usage data to improve your experience:

  • Technical Data: IP address, browser type and version, operating system, device type

  • Usage Data: Pages visited, time spent, referral sources

2.3 Cookies

We use cookies and similar technologies to:

  • Recognise you on return visits

  • Track website performance and usage

  • Deliver tailored content and advertising

You can manage or disable cookies via your browser settings. Please note that disabling cookies may limit some features of the Site.

3. Legal Basis for Processing (GDPR)

We process your personal information based on:

  • Contractual necessity: To provide our services and fulfil our agreements with you

  • Consent: For marketing communications or non-essential cookies

  • Legitimate interests: To improve website functionality, security, and prevent fraud

  • Legal obligations: To comply with tax, accounting, or other statutory requirements

4. How We Use Your Information

Your personal information is used to:

  • Provide and improve our services

  • Process payments securely

  • Respond to inquiries and communications

  • Send marketing updates (with consent)

  • Ensure website security and prevent fraud

  • Comply with legal obligations

We may also use aggregated, non-identifiable data for analytics and business insights.

5. Sharing Your Information

We do not sell or rent your personal information. We may share data only with:

  • Service providers assisting us in delivering services (e.g., payment processors, email platforms)

  • Legal authorities, if required by law or to enforce our rights

  • With your consent, for specific purposes

All third-party providers are contractually required to handle your data in accordance with this Privacy Policy.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services and fulfil contractual obligations

  • Comply with legal obligations (e.g., tax reporting – typically 7 years)

  • Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymised.

7. Data Security

We use industry-standard measures to protect your data, including:

  • Encryption during transmission

  • Secure servers and firewalls

  • Regular security monitoring and updates

Despite these measures, no system is completely secure. You share information at your own risk.

8. Your Rights (GDPR and Australian Law)

You have the right to:

  • Access: Request a copy of your personal information

  • Correction: Update or correct inaccurate information

  • Deletion: Request removal of personal data where legally allowed

  • Objection: Restrict processing for certain purposes

To exercise your rights, contact us at hello@herwayva.com.au.

9. International Data Transfers

Your data may be stored or processed by providers in Australia or overseas. We ensure that any international transfer complies with applicable privacy laws, including GDPR for EU users.

10. Children’s Privacy

Our services and website are not directed to children under 16. We do not knowingly collect personal information from minors.

11. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing personal information.

12. Cookies Policy

We use cookies for:

  • Essential Cookies: Required for website functionality

  • Analytics Cookies: To understand user behaviour (e.g., Google Analytics)

  • Advertising Cookies: To deliver relevant content and ads

Non-essential cookies are only set after you provide consent.

13. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal obligations or practices. Updates are posted on this page with the revised date.

14. Contact Us

For questions, concerns, or to exercise your privacy rights:
Email: hello@herwayva.com.au
Phone: 0427-288-870

By using Her Way VA’s website or services, you consent to this Privacy Policy.